Privacy Policy

J.KINnovations respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, creating an account, or placing an order.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

By using our website or submitting an order, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

J.KINnovations is a custom embroidery, printing, and personalized apparel business located in Hayward, California.

Business: J.KINnovations
Location: Hayward, CA 94545, United States
Phone: +1 510-951-7018
Email: jkinnovations20@gmail.com

2. Information We Collect

We may collect the following categories of information.

Contact and Account Information

This may include:

First and last name
Email address
Telephone number
Billing information
Account username and password, if an account is created
Communications sent through our contact forms or customer service channels

Order Information

When you place an order, we may collect:

Products purchased
Product sizes, colors, quantities, and variations
Customization instructions
Personalized names requested for specific garments
Order notes
Payment status
Tax information
School, program, team, or organization associated with the order
Delivery or school pick-up information

Student Information

Certain school uniform and sports apparel orders may require limited student-related information, such as:

Student or child’s name
Grade level
School or program
Name or number to be embroidered or printed on a garment

This information is collected only when necessary to prepare, identify, personalize, deliver, or coordinate the pick-up of an order.

Payment Information

Payments are processed through [PAYMENT PROCESSOR, such as Stripe, PayPal, Square, or WooPayments].

When a third-party payment processor is used, full payment card information is handled directly by that provider. J.KINnovations does not directly store complete credit or debit card numbers.

The payment processor may collect and process information according to its own privacy policy and security practices.

Technical and Browsing Information

When you visit the website, we or our service providers may automatically receive limited technical information, including:

IP address
Browser and device type
Operating system
Approximate location derived from an IP address
Pages viewed
Referring website
Date and time of visits
Shopping cart and session activity
Cookie and consent preferences

3. How We Use Information

We may use personal information to:

Process and confirm orders
Prepare customized or personalized products
Verify product selections and customization instructions
Process payments and calculate applicable taxes
Coordinate school delivery or pick-up
Communicate order status and delivery information
Respond to questions, quote requests, or customer support needs
Create and manage customer accounts
Prevent fraud, misuse, or unauthorized transactions
Maintain transaction, accounting, and tax records
Improve website performance and customer experience
Comply with applicable legal obligations
Protect the rights, safety, and property of J.KINnovations and its customers

We do not use a student’s name, grade, school, or garment personalization information for unrelated advertising purposes.

4. Children’s Privacy

Our website and online store are intended for adults, parents, guardians, school staff, and other authorized purchasers. They are not directed to children under 13, and children under 13 should not create accounts, place orders, or submit personal information directly through the website.

Parents, guardians, and authorized adults may provide a child’s name or grade when reasonably necessary to personalize, prepare, identify, or deliver a school-related product.

If you believe a child under 13 submitted information directly to us without parental or guardian authorization, please contact us so that we can review and, when appropriate, delete it.

COPPA applies to websites directed to children under 13 and to general-audience services that have actual knowledge that they are collecting personal information directly from a child under 13.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep the online store and shopping cart working
Remember cart contents and session information
Maintain website security
Remember cookie preferences
Process checkout and payments
Measure website performance, when analytics are enabled
Display embedded content, such as video, when enabled

More information is available in our Cookie Policy.

6. How We Share Information

We do not sell personal information for money.

We may disclose limited information to service providers that help us operate the business, including:

Website hosting and technical support providers
WordPress and WooCommerce service providers
Payment processors
Email and order notification providers
Accounting, reporting, and fraud-prevention providers
Delivery or fulfillment service providers
Schools or school offices involved in coordinating order delivery or pick-up
Professional advisers, when reasonably necessary
Government authorities when required by law

Service providers receive only the information reasonably necessary to perform their services and are expected to handle it appropriately.

School Delivery and Pick-Up

When an order is delivered to a school, limited order identification information may be provided to the school office to coordinate delivery and customer pick-up.

This may include the purchaser’s name, student name, order number, grade, program, or other information reasonably needed to identify the order.

7. Analytics, Advertising, and Social Media

The website may use analytics technologies to understand how visitors use the website and improve its performance.

The website may also contain links to Facebook, Instagram, Google Maps, Google Reviews, YouTube, or other third-party platforms. Visiting or interacting with those services may allow the third party to collect information under its own privacy policy.

[If Google Analytics, Meta Pixel, Google Ads, or another tracking tool is installed, identify it here before launch.]

Non-essential analytics or advertising technologies should be controlled through the website’s cookie preference tool where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

A recommended retention schedule for this store is:

Completed, refunded, and fulfilled order records: up to seven years for accounting, tax, warranty, and legal purposes
Pending, failed, or abandoned order records: up to 30 days
Customer account information: while the account remains active or until deletion is requested, subject to necessary transaction records
Contact form and quote communications: up to two years
Student personalization information: only as long as reasonably necessary to prepare, deliver, document, or resolve issues concerning the order

Some information may be retained longer when required by law, needed to resolve a dispute, prevent fraud, or establish or defend legal claims.

WooCommerce includes settings for defining how long order and account data is retained; the configured periods should match the periods stated in this policy.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and for notifying us of suspected unauthorized account activity.

10. Your Privacy Choices

Depending on your location and applicable law, you may request that we:

Confirm whether we hold personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete personal information, subject to legal exceptions
Explain how personal information is used or disclosed
Restrict or object to certain processing
Stop using information for certain optional purposes

To submit a request, contact:

Email: jkinnovations20@gmail.com
Phone: +1 510-951-7018

We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.

11. California Privacy Rights

California residents may have rights under applicable California privacy laws. These may include rights to know, delete, correct, opt out of certain sales or sharing, and receive equal service when exercising privacy rights.

The CCPA applies only to businesses that meet specified statutory thresholds. Regardless of whether J.KINnovations is legally subject to every CCPA requirement, customers may contact us with reasonable requests concerning their personal information.

J.KINnovations does not knowingly sell personal information.

[Before publishing “we do not share personal information,” confirm whether Google Ads, Meta Pixel, or other cross-site advertising tools are installed.]

12. Global Privacy Control and Do Not Track

Where required by applicable law and supported by our website technology, we will process recognized Global Privacy Control signals as requests to opt out of the sale or sharing of personal information.

Because browser-based “Do Not Track” signals are not standardized, the website may not respond to all Do Not Track signals.

13. Third-Party Websites

Our website may link to websites or services operated by third parties.

J.KINnovations is not responsible for the content, security, or privacy practices of those third-party services. We encourage visitors to review their privacy notices before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers, or legal obligations.

When material changes are made, we will update the “Last Updated” date and may provide an additional notice on the website when appropriate.

15. Contact Us

Questions or requests concerning this Privacy Policy may be submitted to:

J.KINnovations
Hayward, CA 94545
United States

Phone: +1 510-951-7018
Email: jkinnovations20@gmail.com